Observability

Observability over Assumptions You can’t fix what you can’t see. Instrument everything. We don’t run refineries—we build the equipment they depend on. Industrial process heating systems aren’t glamorous, but they’re essential. Our gear—massive reboilers, convective heaters, thermal loops—sits at the core of petroleum refining. Designed for uptime, engineered for heat transfer efficiency, optimized for brutal conditions. One of our newer dual-fuel heater models had just gone live at a Gulf Coast site. The commissioning reports were clean. Control systems tuned. Ramp-up curve as expected. But seven weeks later, our account manager forwarded an urgent message from their ops team. ...